PlayAmo Privacy Policy

At PlayAmo, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our services at playamo.com. By using the PlayAmo casino platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us if you have any questions about how we handle your data.

Who We Are

At PlayAmo, we operate under the legal name Novatrix SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-893958. Our registered address is: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, which governs our operations and requires us to maintain strict data protection standards. We take this responsibility seriously and apply it across all markets we serve, including PlayAmo Australia, Canada, New Zealand, South Africa, and India.

Information We Collect

When you register and use our PlayAmo online casino services, we collect several categories of personal information. This data is essential for account management, regulatory compliance, and delivering a high-quality gaming experience.

Registration and Account Data

• Your full name, date of birth, and gender
• Email address and contact telephone number
• Residential address and country of residence
• Username and password for PlayAmo login credentials
• Preferred currency and language settings

Financial and Transaction Data

• Payment method details such as card numbers, e-wallet IDs, or crypto wallet addresses
• Deposit and withdrawal history, including amounts and timestamps
• Bonus code redemptions and promotional activity linked to your account
• Transaction records connected to our cashier, including PlayAmo casino withdrawal requests

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers, including data from our PlayAmo casino app
• Session logs, pages visited, and features accessed on our platform
• PlayAmo login mobile activity and mobile browser interactions

How We Use Your Information

We use the personal data we collect for the following purposes at PlayAmo casino:

• To create and manage your player account and verify your identity through KYC procedures
• To process deposits and withdrawals in compliance with our financial obligations
• To deliver bonuses, free spins, and promotional offers — including the PlayAmo no deposit bonus and PlayAmo bonus codes — to eligible players
• To personalise your gaming experience across PlayAmo slots, live casino, and other game categories
• To send you relevant communications about your account, transactions, and promotions
• To comply with anti-money laundering (AML) and responsible gambling regulations
• To investigate disputes and liaise with our ADR provider, EGIS (egis.io), where required
• To improve our platform, including our PlayAmo mobile casino and installable app experience

Legal Basis for Processing

We process your personal data under the following legal grounds. Our contractual obligations to you as a PlayAmo casino online player require us to collect and use data in order to provide our services. We also process data where we have a legitimate interest in improving our platform and protecting our business. In some cases, we rely on your explicit consent — for example, when sending you marketing communications about PlayAmo casino bonus codes or promotional offers. Finally, we are required to process certain data to comply with our legal and regulatory obligations under our Tobique Gaming Commission licence.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Payment processors: We share financial data with payment partners to process transactions, including providers such as Tronabriz Limited for Paysafecard and CoinsPaid for crypto payments.
• Game providers: We work with 40+ software providers, including NetEnt, Evolution Gaming, Pragmatic Play, and others, who may receive limited technical data to deliver their games within our PlayAmo casino games library.
• Regulatory authorities: We may disclose your information to the Tobique Gaming Commission or other competent authorities if required by law.
• Dispute resolution: In the event of a complaint, we may share relevant data with EGIS, our approved ADR provider, reachable at disputes@egis-adr.com.
• Service providers: We engage trusted third-party service providers for IT infrastructure, fraud prevention, and customer support operations, all of whom are bound by confidentiality agreements.

Cookies and Tracking Technologies

Our PlayAmo platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse usage patterns. When you visit playamo.com or use our PlayAmo app, we may place session cookies, persistent cookies, and analytics trackers on your device. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform. By continuing to use our services, you consent to our use of cookies in accordance with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter. Where required by our licence conditions or applicable law, we may retain certain records for a minimum of five years following account closure. Financial transaction records are kept for the periods required under anti-money laundering legislation. Once data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to withdraw your consent to marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact our support team at support@playamo.com. Our customer support team is available 24/7 via live chat and email, and we will respond to all data-related requests within a reasonable timeframe.

Data Security

We implement robust technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. Our PlayAmo casino login system uses encrypted connections (SSL/TLS), and access to your account data is restricted to authorised personnel only. While we take every reasonable precaution, no system can guarantee absolute security, and we encourage you to keep your login credentials confidential and to report any suspicious activity to us immediately.

Responsible Gambling and Data

We use your gaming activity data to support responsible gambling practices on our platform. Our system monitors betting patterns and account behaviour to identify signs of problem gambling. If necessary, we may use this information to apply account restrictions or to reach out to you regarding support resources. We are committed to providing a safe environment at PlayAmo, and data collected in this context is used solely for player protection purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by posting an updated version on playamo.com and, where appropriate, by sending a notification to your registered email address. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please do not hesitate to get in touch. You can reach our support team at support@playamo.com or via the 24/7 live chat available directly on our PlayAmo platform. For formal dispute resolution, you may also contact EGIS at disputes@egis-adr.com.