PlayAmo Terms and Conditions

Welcome to PlayAmo. By accessing and using our platform at playamo.com, you agree to be bound by the terms and conditions set out in this document. We encourage you to read this agreement carefully before registering an account, making a deposit, or participating in any games or promotions. At PlayAmo, we are operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Our operations are conducted under E-gaming Licence No. 0000002, issued by the Tobique Gaming Commission.

1. Acceptance of Terms

By creating an account and using the PlayAmo online casino, you confirm that you have read, understood, and agreed to these terms. We reserve the right to update or modify these conditions at any time. If we make material changes, we will notify you through our platform. Continued use of our services following any update constitutes your acceptance of the revised terms. If you do not agree with any part of these terms, we ask that you discontinue use of our platform immediately.

2. Eligibility and Registration

To use PlayAmo casino services, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of a restricted country, including but not limited to the United States, United Kingdom, Ukraine, Russia, the Netherlands, Sweden, and others as defined in our restricted country list.
• You must provide accurate and truthful information during the registration process.
• You may only hold one account on our platform. Duplicate accounts may be closed at our discretion.
• You confirm that gambling is legal in your jurisdiction and that you are acting on your own behalf.

We reserve the right to verify your identity at any time. At PlayAmo, we conduct Know Your Customer (KYC) verification before processing your first withdrawal. You agree to provide any documentation we reasonably request to complete this process.

3. Account Management and Security

When you complete your PlayAmo casino login, you are solely responsible for maintaining the confidentiality of your credentials. We are not liable for any losses arising from unauthorised access to your account where you have failed to keep your login details secure. You must notify us immediately at support@playamo.com if you suspect any unauthorised use of your account.

3.1 PlayAmo Login and Mobile Access

Our PlayAmo casino app and mobile platform allow you to access your account from any device. Whether you use the PlayAmo login mobile option through our responsive website or the installable app available via the "Install App" feature in the header, all account security obligations remain the same. We provide 24/7 customer support via live chat and email to assist with any access issues.

4. Deposits, Withdrawals, and Payment Methods

We offer a wide range of payment options for both deposits and withdrawals. At PlayAmo, we support fiat currencies including EUR, USD, CAD, AUD, NZD, NOK, ZAR, and INR, as well as cryptocurrencies such as BTC, ETH, BCH, DOGE, LTC, USDT, and BNB.

4.1 Deposit Requirements

• Minimum deposit for cards, Skrill, Neteller, Paysafecard, MiFinity, and Rapid: $/€10 (Neosurf €20, Interac 20 CAD).
• Crypto minimums: BTC 0.0001, ETH 0.002, BCH 0.001, DOGE 1, LTC 0.01, USDT 5.
• Bonus activation requires a minimum deposit of €20.
• All deposit methods are free of charge.

4.2 Withdrawal Terms

Our PlayAmo casino withdrawal process is subject to the following conditions. We process all withdrawal requests within 72 hours of approval. After approval, crypto and e-wallets (including Skrill, Neteller, MiFinity, Neosurf, and Rapid) are processed instantly. Credit card withdrawals take 1–3 banking days, Interac 1–3 days, and bank transfers 1–5 banking days.

• Transaction maximum: approximately €4,000 for most methods.
• Daily limit: €4,000; Weekly limit: €16,000; Monthly limit: €50,000.
• Minimum withdrawal via bank transfer: €500.
• Amounts exceeding transaction maximums will be split into scheduled installments.
• Progressive jackpot winnings are paid in full and are exempt from standard withdrawal caps.

5. Bonuses and Promotions

Our PlayAmo bonus structure includes a welcome package of up to €3,500 plus 150 Free Spins across your first four deposits. The first deposit bonus of 100% up to €/$1,000 plus 100 Free Spins is activated with the code FIRSTDEP. Subsequent deposit bonuses use codes SECONDDEP, THIRDDEP, and FOURTHDEP respectively. A crypto welcome bonus of 200% up to €/$1,000 is available with the code CRYPTO.

5.1 Bonus Terms and Wagering

• All deposit bonuses carry a wagering requirement of x50.
• Maximum bet while a bonus is active: €5 (€10 for the High Roller promotion).
• Free spin winnings are subject to x50 wagering.
• No-deposit bonus win cap: €50. Other bonus win cap: €10,000.
• Slot games contribute 100% to wagering; table games, live casino, and video poker contribute 5%.
• Jackpot category games are excluded from bonus promotions.

We also offer regular promotions including Friday Reload bonuses (50% up to €/$250 + 100 FS, code RELOAD), Monday Free Spins, a High Roller bonus, and a Referral programme. Our PlayAmo bonus code system gives you easy access to all available promotions through your account dashboard. Please note: no bonuses are available in Sweden; no deposit bonuses are available in Finland and Ireland.

6. Games and Software

Our PlayAmo casino games library features over 3,500 titles across 9 categories, including 2,000+ slots, table games, video poker, live casino, crash games, scratch cards, progressive jackpots, and more. We work with 40+ leading software providers, including NetEnt, Pragmatic Play, Evolution Gaming, Play'n GO, Microgaming, Yggdrasil, Nolimit City, and many others. Live casino games are powered by Evolution Gaming, Ezugi, and Pragmatic Play Live.

7. Responsible Gaming

We are committed to promoting responsible gambling across all our markets. Our PlayAmo platform provides tools including deposit limits, session limits, loss limits, self-exclusion, and cooling-off periods. If you feel that gambling is negatively affecting your life, we urge you to use these tools or contact our support team at support@playamo.com at any time.

8. Disputes and Governing Law

These terms are governed by the laws of Costa Rica. If you have a complaint, we encourage you to contact us first via live chat or email. If a dispute cannot be resolved directly, you may submit it to our approved Alternative Dispute Resolution provider, EGIS, under the Tobique Gaming Commission, at disputes@egis-adr.com.

9. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure uninterrupted access to the PlayAmo mobile casino and desktop platform, we cannot guarantee that our services will always be free from errors or interruptions. We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform, to the fullest extent permitted by applicable law.

10. Contact Us

If you have any questions regarding these terms, please contact our team at support@playamo.com. We are available 24/7 via live chat and email to assist with any queries related to your account, payments, bonuses, or general use of our services.